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    Terms and Conditions

    GENERAL TERMS AND CONDITIONS

    1. GENERAL PROVISIONS

    1. These General Terms and Conditions govern the rights and obligations of the contracting parties arising from a purchase agreement concluded between the seller, which is:

    BASIC INFORMATION

    Seller: BAT-MAN, s.r.o., Andraščíkova 618/1, 085 01 Bardejov, Company ID (IČO): 47 113 618
    VAT ID: SK2023750245
    Bank Account: IBAN: SK07 8330 0000 0023 0160 9468
    Registered in: District Court Prešov, Insert No. 27799/P

    Contact information:
    Phone: +421 910 946 793 / +421 903 849 992
    Email: info@bat-man.sk

    (hereinafter referred to as the "Seller")

    and

    the Buyer, whose subject matter is the purchase and sale of goods on the Seller's online store.

    Supervisory Authority:
    Inspectorate of the Slovak Trade Inspection for the Prešov Region
    Address: Obrancov mieru 6, 080 01 Prešov 1
    Department of Supervision and Legal Department
    Phone: 051/7721 597, Fax: 051/7721 596
    Email: po@soi.sk

    Address for complaints, withdrawals, and suggestions:
    BAT-MAN, s.r.o., Andraščíkova 618/1, 085 01 Bardejov, IČO 47 113 618

    2. SUBJECT OF THE CONTRACT

    The subject of the contract is only the items of goods explicitly specified in the purchase agreement – order. Quantities, dimensions, characteristics, prices, and other information contained on the Seller’s website, catalogues, brochures, and other printed materials are binding.

    The Seller undertakes to deliver to the Buyer:

    • goods free of defects in accordance with the specifications or with characteristics customary for the type of goods,

    • goods complying with the standards, regulations, and ordinances valid in the Slovak Republic,

    • goods equipped with Slovak operating instructions, safety warnings, warranty cards, and lists of post-warranty repair services, if customary for the type of goods.

    By submitting an order, the Buyer confirms that they agree that these General Terms and Conditions shall apply to all purchase agreements concluded through any online store operated by the Seller, as well as to all relationships between the Seller and the Buyer arising, in particular, when concluding a purchase agreement and in relation to complaints.

    3. ORDER CANCELLATION

    Cancellation of order by the Buyer:

    The Buyer has the right to cancel an order without giving a reason at any time before it is bindingly confirmed. The Buyer also has the right to withdraw from a contract concerning the delivery of goods before the start of the withdrawal period.

    If the Seller timely and properly provided the consumer with information about the right to withdraw from the contract in accordance with § 3 para. 1 letter h), the consumer is entitled, without giving a reason, to withdraw from a distance contract or from a contract concluded outside the Seller's business premises within 14 days from the receipt of the goods.

    The Seller may claim compensation for damage mainly in the case of goods “made to order” that had to be procured at the Buyer’s request or if costs were already incurred in connection with securing the goods. The cancellation fee may be up to the procurement costs of the goods.

    Cancellation of order by the Seller:

    The Seller reserves the right to cancel an order or part of it in the following cases:

    • the order could not be bindingly confirmed (incorrectly provided phone number, unreachable buyer, buyer does not respond to emails, etc.).

    The General Terms and Conditions are an integral part of the purchase agreement. In the case that the Seller and Buyer conclude a written purchase agreement with terms deviating from these General Terms and Conditions, the provisions of the purchase agreement shall take precedence over the General Terms and Conditions.

    4. METHOD OF CONCLUDING A PURCHASE AGREEMENT

    1. The purchase agreement is concluded by the Buyer’s binding acceptance of the Seller’s proposal to conclude a purchase agreement in the form of an email sent by the Buyer to the Seller, via a form submitted on the Seller's website, or by telephone order (hereinafter referred to as the “Order”).

    2. Binding acceptance of the Buyer’s order by the Seller is via telephone, email, or private message confirming acceptance of the order after the Buyer’s submission, marked as “Order Confirmation.”

    3. Binding acceptance includes details of the name and specification of the goods sold, price, place of delivery, and conditions, method, and date of delivery, or other necessary information.

    5. RIGHTS AND OBLIGATIONS OF THE SELLER

    1. The Seller is obliged to:

    a. deliver the goods to the Buyer in the agreed quantity, quality, and time, and package or prepare them for transport in a manner necessary to preserve and protect the goods,
    b. ensure that the delivered goods comply with legal obligations in the Slovak Republic,
    c. provide the Buyer, together with the product, all documents necessary for receipt and use, including instructions, safety warnings in Slovak, withdrawal form, warranty card (if requested), and proof of purchase.

    1. The Seller has the right to timely and proper payment of the purchase price from the Buyer for delivered goods.

      6. RIGHTS AND OBLIGATIONS OF THE BUYER

      1. The consumer is entitled to withdraw from the contract in writing within 14 days (Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Business Premises) from the day of receipt of the goods or conclusion of the service agreement. Withdrawal cancels the contract from the beginning.

      2. The consumer shall return the goods to the Seller within 14 days of withdrawal, regardless of whether the goods were used or defective. The costs of returning the goods are borne by the consumer.

      3. The consumer shall:
        a. take delivery of the purchased or ordered goods,
        b. pay the agreed purchase price within the agreed period, including delivery costs,
        c. confirm the receipt of the goods by their signature or by a person authorized by them.

      4. The consumer is entitled to delivery of the goods in the quantity, quality, time, and place agreed upon in the binding acceptance of the order.

      7. DELIVERY TERMS

      1. Methods of delivery:

      Delivery of goods can be carried out by courier (delivery within 24 hours from dispatch) or via pickup points of the service Zásielkovňa.

      1. Price and payment:

      Goods are delivered within Slovakia and the Czech Republic via DPD courier (delivery within 2 working days from dispatch) or Packeta (Zásielkovňa). Shipping prices in EUR including VAT:

      Zásielkovňa Slovakia – delivery to pickup point up to 5 kg: €3.00
      Zásielkovňa Czech Republic – delivery to pickup point up to 5 kg: €4.20

      DPD Courier – Slovakia:

      • up to 2 kg: €3.90

      • 2–10 kg: €4.20

      • 10–20 kg: €6.00

      • 20–30 kg: €8.40

      • 30–40 kg: €10.80

      • 40–60 kg: €15.60

      • 60–80 kg: €20.40

      • 80–100 kg: €25.20

      • above 250 kg: by agreement

      DPD Courier – Czech Republic:

      • 0–5 kg: €4.20

      • 5–10 kg: €6.00

      • 10–20 kg: €8.40

      • 20–30 kg: €10.80

      • 30–40 kg: €15.60

      • 40–60 kg: €20.40

      • 60–80 kg: €25.20

      • 80–100 kg: €36.00

      • 100–200 kg: €60.00

      • 200–500 kg: €96.00

      Payment fees:

      • Card payment (GoPay gateway): €0.00

      • Cash on delivery: €1.20

      • Bank transfer (prepayment): €0.00

      1. For delivery outside these countries, shipping costs are calculated individually.

      2. The Buyer must pay the agreed purchase price including delivery costs at the time of contract conclusion by:

      • Card payment (GoPay)

      • Cash on delivery

      • Bank transfer

      1. For bank transfers, payment is considered made on the day the total amount is credited to the Seller’s account (IBAN provided).

      2. If the Buyer withdraws from the contract after handing over goods to a transport provider, the Seller may claim reimbursement of costs for procurement and delivery.

      3. The Seller retains ownership of the goods until the purchase price is fully paid.

      4. Prices on the website are valid at the time the order is sent. Printed prices are valid until a new price list is issued.

      5. Delivery is considered complete when the goods are delivered to the address specified in the binding acceptance of the order and taken over by the Buyer or their authorized representative.

      6. The Buyer must inspect the shipment immediately upon receipt. Any damage must be reported to the carrier in the presence of the carrier.

      8. TRANSFER OF OWNERSHIP AND RISK

      The Buyer acquires ownership of the goods only upon full payment of the purchase price.

      9. COPYRIGHT

      Copyright is governed by Act No. 121/2000 Coll. on Copyright and Related Rights.

      10. WITHDRAWAL FROM THE PURCHASE AGREEMENT

      1. The Buyer may withdraw from the contract within 14 days from receipt of the goods without giving a reason in accordance with Act No. 102/2014 Coll.

      2. The Seller shall return the purchase price including any costs incurred by the consumer related to the ordering and delivery of goods within 14 days from receipt of the withdrawal notice. The consumer bears the cost of returning the goods.

      3. Withdrawal must be done in writing and include identification of the Buyer, order number and date, specification of goods, and method of refund.

      4. The consumer is responsible only for any diminished value of the goods caused by handling beyond what is necessary to determine the nature, characteristics, and functionality of the goods.

      5. The Seller is obliged to refund all payments without undue delay, at the latest within 14 days from receipt of the withdrawal notice.

      11. CONFIDENTIALITY

      The Buyer must maintain confidentiality regarding all information made available by the Seller in connection with deliveries that may constitute trade or business secrets.

      12. FINAL PROVISIONS

      1. The Seller reserves the right to change these General Terms and Conditions. Notification is considered fulfilled by posting on the Seller’s website.

      2. Any amendment to a written contract must be in writing.

      3. Communication between parties will be via email.

      4. Applicable laws include:

        • Act No. 102/2014 Coll. on Consumer Protection

        • Act No. 22/2004 Coll. on Electronic Commerce

        • Act No. 250/2007 Coll. on Consumer Protection

        • Civil Code (Act No. 40/1964 Coll.)

      5. These General Terms and Conditions come into effect upon conclusion of the purchase agreement.

      6. Disputes may be resolved amicably.

      INSTRUCTIONS ON THE EXERCISE OF THE CONSUMER’S RIGHT TO WITHDRAW

      1. Right of withdrawal:

      You have the right to withdraw from the contract without giving a reason within 14 days from receipt of the product.

      1. Consequences of withdrawal:

      The Seller will refund all payments made, including delivery costs, using the same payment method unless otherwise agreed.

      1. You may use the sample withdrawal form provided on: BAT-MAN Withdrawal Form.

      2. Return the goods within 14 days. The deadline is considered met if the goods are dispatched before the expiry of the 14-day period.

      3. You are liable only for any diminished value caused by handling beyond what is necessary to determine the nature, properties, and functionality of the goods.

      4. By submitting an order, you explicitly acknowledge the obligation to pay.

      5. The Seller will confirm receipt of your withdrawal on a durable medium (e.g., email).

      6. The consumer may withdraw from the contract even before the withdrawal period begins.

      7. Withdrawal can be done in written form or any unequivocal statement.

      8. The deadline for withdrawal is preserved if the notification was sent before the end of the 14-day period.

      9. The consumer bears the burden of proof for exercising the right to withdraw.

      Bardejov, 1 February 2022